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SHOPPING AT H&M

 
 

 

SHOPPING ONLINE

 

You must be 18 years of age or older, who are not under guardianship, or over 16 years of age who have the consent of the guardians (we reserve the right to request written confirmation of such consent), to place an order and provide an address in Mainland China, (excluding Hong Kong, Macau and Taiwan).

Items that you’ve selected are saved in the shopping bag for 7 days. But don’t wait too long, the items in the shopping bag are not reserved.

When you're finished shopping, click on “Shopping bag" to place your order. Price, and availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed to checkout.

Select your preferred payment method and when ready click the button “complete purchase”. When you click the “complete purchase” button you will be redirected to the chosen payment provider’s external website, in order to complete your payment.

This may take some time. Please do not close your browser or navigate to previous page. You should then log into your account and complete the payment directly, or your order will be cancelled.

Fill in the needed details required by the payment provider in order to complete your purchase. For Alipay or WeChat Pay you have one hour to complete the payment for your order (as long as you logged in right after being redirected to Alipay or WeChat Pay from the H&M online shop).

If you pay for your items directly and successfully you will be redirected back to H&M online Shop. Once payment is confirmed at our side we will send you a processing email with your order details. Once confirmed at our side you can also see inside My Account that the order status has changed to “paid”.

If you for any reason failed to complete your payment on the external payment provider’s website (or you chose Alipay and did not pay for your order within one hour), your order will be cancelled. You can see inside My Account that the order status has in that case changed to “cancelled”.

Once your order has been shipped an email will be sent to notify you that your order has been shipped with a tracking number which is a link you can use to trace your order.

FAQ

 

  • We have listened to your feedback and are taking steps to update our standard sizes on both Womenswear and Menswear. We initially introduced P (Women) and S (Men) sizing for improved fit and comfort. We now are adapting further so that these improved fits are actually the measurements that we provide for our standard sizing. Please check and select your size according to measurements in the new size guides for Women and Men.

  • We have listened to your feedback and have taken steps to update our sizes. During a transitional period, we will have garments labelled in either old or new sizing, however, rest assured we will always send you the size that corresponds to what you ordered. For example: 1) If you order an item in a standard size, you may receive a product labelled with a P or S next to the size (i.e. 34P or 42S). However, the fit/measurements will match what you ordered, so please try on. 2) If you ordered an item with a T or L next to the size (i.e. 34T or 42L), you may receive a product not labelled with a T or L. However, the fit/measurements will match what you ordered, so please try on. Note: If you received the wrong size entirely (i.e. you ordered M but received XL), please contact Customer Service.

  • Discount codes can either be added in the shopping bag or in checkout.