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WHAT DO I NEED TO KNOW BEFORE I SIGN UP TO BE A MEMBER?
The membership is an all-digital loyalty program where you can enjoy special offers, rewards, exclusive events and much more.
Our membership is completely free of charge but you have to be at least 18 years who are not under guardianship, or over 16 years of age who has the consent of the guardians
Your membership ID can be found on your account page.
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HOW DO I EARN POINTS?
Every purchase you make is rewarded with points. To earn points in-store, always remember to scan your member ID via the H&M Wechat Membership Miniprogram or H&M app. To earn points when shopping in our online stores, all you need to do is log in to your member account before checking out. You can also earn points by completing your profile (100 points) or bringing your own bag to physical stores (20 points for each time). Your points will be displayed in your account, which can take up to 24 hours to update.
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WHERE CAN I FIND MY REWARDS?
You will receive updated information about your current offers and rewards on your member account page in the H&M Wechat Membership Miniprogram the H&M app or on hm.com.cn. Please note that a redeemed discount reward cannot be returned and reused, and if you return an item the points you earned for that item will be deducted from your account.
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WHEN WILL I GET THE NEW MEMBER WELCOME VOUCHER AFTER SIGNING UP？
After you have registered as a member you will recieve a 30rmb off 300 voucher. The voucher will show up in your membership account within 24 hours.
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How do I spend my Bonus?
Your bonus voucher can be applied both at the checkout online by adding the voucher to cart or in store by choosing redeem in store. Please note that choosing redeem in store will start a 15 minute count down in which the voucher must be used. The bonus voucher amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item.
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WILL I BE REFUNDED MY BONUS VOUCHER IF I MAKE A RETURN?
Bonus vouchers will not be reissued if you make a return or exchange. The bonus amount is spread evenly across each item in your purchase, so if you return one or several items you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.
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How do Bonus Vouchers work?
Your bonus voucher can be applied both at the checkout online or in store by choosing Redeem in store. Please note that choosing Redeem in store will start a 15 minute count down in which the voucher must be used.The Bonus amount is spread evenly across each item in your purchase, not on the total amount. This means if you return something you will be given a refund for the amount you paid for each individual item.
Bonus vouchers will not be reissued if you make a return or exchange. The bonus amount is spread evenly across each item in your purchase, so if you return one of several items you will be given a refund for the amount that you paid for each item. Exchanges are available in store only, where you will be given an exchange for an item of the same value to the one you are returning.
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WHY HAVEN'T I RECEIVED MY BONUS VOUCHER YET?
The bonus voucher have a 30 days delay and will show up under My Account. If you return your purchase during the return period and your accumulated is points less than what is needed to qualify for bonus voucher, you will not recieve your bonus voucher
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FOR HOW LONG IS MY BONUS VOUCHER VALID?
The bonus voucher is valid for 6 months, starting from the day you receive it.
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WHERE CAN I FIND MY ORDERS?
All order confirmations can be found under My account.
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FOR HOW LONG ARE MY POINTS VALID?
Your points are valid for 12 months following your joining date, which could be found in your membership account. At the end of the membership year, the points will be reset and a new membership year starts.
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WHEN DO I REACH PLUS LEVEL?
Your membership level will be upgraded to the Plus level once you reach 1500 points
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HOW LONG WILL I KEEP MY PLUS MEMBER STATUS?
For the remaining months of your membership year plus an extra 12 months. Plus members can see the expiration date of their Plus status when they are logging in to their account.
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CAN I REGISTER POINTS AFTER A PURCHASE?
If you were unable to register your membership points during one of your recent purchases, simply bring in your receipts to any of our stores in Mainland China and our store team can assist you in having your points post-registered. You are able to post register points on a purchase up until 30 days after the purchase. You can maximum post register points 10 times in a year. Please note that any purchases made between 2021/11/01 until 2021/12/02 will not be able to after register points.
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HOW MUCH IS A POINT WORTH?
1 rmb is worth 1 Member point.
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DO I NEED TO HAVE THE H&M APP TO BE A MEMBER?
You don't need the HM App to become a member, you can register your account at hm.com.cn or via the H&M Membership Wechat Miniprogram.
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HOW DO I LOG IN TO MY ACCOUNT?
With your phone number, WeChat account or email address and password.
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WHERE CAN I FIND MY MEMBERSHIP ID?
The membership ID is found under My Account in the H&M Membership Wechat Miniprogram, H&M App or hm.com.cn.
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CAN I USE MY MEMBERSHIP ABROAD?
No, it's just for Mainland China.
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HOW ARE YOU HANDLING MY PERSONAL INFORMATION?
Please see the detailed information regarding personal information under the
Privacy notice.
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HOW MANY TIMES CAN I REDEEM A VOUCHER?
It depends on the voucher.
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HOW LONG IS A VOUCHER VALID?
It depends on the voucher, it may vary.
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DO ALL PURCHASES GIVE ME POINTS?
Yes, all purchased products will give points with a few exeptions — gift cards and charity items.
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IS THE MEMBERSHIP PERSONAL?
Yes, the membership is personal and connected to your membership account.
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HOW MANY POINTS WILL I GET FOR COMPLETING MY PROFILE?
You will get 100 points for completing your profile.
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HOW DO I CANCEL MY MEMBERSHIP?
You can cancel your memership by contacting our customer service hotline 4008-215-500.
