Data privacy is of high importance for H&M and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting out how your personal data will be processed and protected.
By purchasing or using our products and/or services from our platforms including our website hm.com.cn, H&M Application, H&M WeChat Official Account, H&M WeChat Online Store and H&M WeChat Mini-Program (collectively referred to as “H&M Platforms”), you represent that you have fully understood the content of this Privacy Notice (including its updated versions) that we collect, use, store and share your personal data according to this Privacy Notice.
Who is the controller of your personal data?
The Chinese company, H&M Hennes & Mauritz (Shanghai) Commercial Co. Ltd (“H&M”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
"H & M Hennes & Mauritz (Shanghai) Commercial Co. Ltd Registered address: No 645-659, B1-4F, Middle Huaihai Road, Huangpu District, Shanghai, P.R. China Registered number: 91310000794519276H"
Where do we store your data?
The data we collect from you is stored within the Mainland of the People´s Republic of China (“Mainland China”). Any transfer of Personal Data outside the Mainland China will be carried out in compliance with applicable laws.
Who can access your data?
Your data may be shared within the H&M group (for details on the companies within the H&M group, please refer to our annual report which may be found at about.hm.com). We never pass on, sell or swap your data for marketing purposes to third parties outside the H&M group.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact H&M and we will provide you with your personal data via e-mail.
If you have an H&M account or H&M membership, you can visit “My Account” or “Member Center” of any H&M Platforms ("My Account") and access your personal data of your account under your account pages on “My Account”.
Right to portability:
Whenever H&M process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed. We will also use our best efforts to notify the parties who obtain your personal data from us and require them to rectify your personal data in a timely manner.
If you have an H&M account or H&M membership you can edit your personal data under your account pages on “My Account”.
Right to erasure:
You have the right to erase any personal data processed by H&M at any time except for the following situations.
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with H&M, regardless of the payment method
*if you are susptected or have missused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules
Your right to object to processing based on legitimite interest:
You have the right to object to processing of your personal data that is based on H&M:s legitimite interest. H&M will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
*following the instruction in each marketing email or SMS;
* by editing the settings of your My Account;
* un-subscribe on WeChat Official Account for WeChat messages;
* by contacting Customer Service for marketing emails.
Right to restriction:
You have the right to request that H&M restricts the process of your personal data under the following circumstances:
*if you object to a processing based H&M’s legitimate interest, H&M shall restrict all processing erification of the legitimate interest.
*if you have claim that your personal data is incorrect, H&M must restrict all processing of such datapending the verification of the accuracyof the personal data.
*if the processing is unlawful you can oppose the erasure of personal data and insted request the restriction of the use of your personal data instead
*if H&M no longer needs the personal data but it is required for your to make of defending legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at email@example.com.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at firstname.lastname@example.org and write DPO as subject matter.
Right to complain with a supervisory Authority:
If you consider H&M to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on any H&M Platforms. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.